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Terms & Conditions

Effective Date: October 28, 2026

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Business Entity: Meraki Wellness LLC d/b/a Meraki Pilates & Yoga (“Meraki”)

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By booking a class, purchasing a membership, or buying a class package from Meraki Pilates & Yoga, you (“Client” or “Member”) agree to the following binding Terms & Conditions:

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1. Participation, Conduct & Health Waiver

  • Age Requirements: All participants must be at least 18 years of age. Clients aged 16–17 may participate only with written parental or legal guardian consent and a signed liability waiver. Individuals under 16 years of age are not permitted to participate.

  • Studio Etiquette & Conduct: Clients are required to follow instructor guidance, use equipment safely, silence cell phones, clean equipment after use, and treat staff and fellow clients with respect. Meraki reserves the right to remove any individual engaging in unsafe, inappropriate, or disruptive behavior without a refund.

  • Health & Safety: Physical exercise presents inherent risks of injury. You agree to disclose any physical limitations or medical conditions to your instructor prior to class, participate within your physical capabilities, and seek independent medical advice when appropriate. A signed liability waiver is required prior to taking your first class.

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2. Class Bookings & Waitlists

  • Booking Window: Class schedules open for booking fourteen (14) days in advance on a rolling basis. Class reservations are filled on a first-come, first-served basis.

  • Unlimited Class Limit: Unlimited and Founding Unlimited memberships permit a maximum reservation of one (1) regular group class per calendar day.

  • Waitlist Policy: The automated waitlist system closes two (2) hours prior to the scheduled class start time. If a spot opens, you will be automatically enrolled into class. Once moved into class, standard cancellation and no-show policies apply immediately. You are responsible for removing yourself from the waitlist if you are no longer able to attend. Enrolling in a class from the waitlist within two hours of class time requires manual confirmation.

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3. Cancellations, Late Entry & Studio Fees

  • 12-Hour Cancellation Window: All class cancellations must be submitted at least twelve (12) hours prior to the scheduled class start time through your online account or mobile app.

  • Membership Late Cancel & No-Show Fees:

    • Late Cancellation Fee ($15): Cancelling a reserved class within twelve (12) hours of start time will result in an automatic $15 fee charged to the card on file.

    • No-Show Fee ($20): Failing to attend a reserved class without cancelling will result in an automatic $20 fee charged to the card on file.

    • Only one fee (Late Cancel OR No-Show) will be applied per booking.

  • Class Package & Drop-In Cancellations: Late cancellations (under 12 hours) or no-shows for class packages or single drop-ins will result in the immediate forfeiture of that class credit. No monetary fees are charged. Timely cancellations (12+ hours in advance) return the class credit to your account with its original expiration date.

  • Late Arrival Policy: Late entry is permitted up to five (5) minutes after class begins. To protect the client experience and safety, entry is strictly denied past the five-minute mark, and the reservation will be treated as a No-Show.

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4. Memberships, Auto-Renew & Freezes

  • Founding Unlimited Membership: Requires an initial three (3) month continuous commitment, after which it renews on a month-to-month basis. Your discounted rate remains locked for the life of your account, provided the membership remains continuously active. Cancelling your membership permanently forfeits the Founding rate.

  • Standard Unlimited & Recurring Memberships: Requires an initial three (3) month continuous commitment, after which it renews on a month-to-month basis. Auto-renewing monthly memberships automatically renew on the same day of each month until written cancellation notice is received.

  • Billing & Credit Cards: Memberships automatically charge the credit/debit card on file for each billing cycle. You agree to maintain a valid payment method on file. Failed payments may be retried automatically, and booking privileges may be suspended until your balance is cleared. Non-attendance does not constitute membership cancellation.

  • Medical Freezes: Memberships may be frozen for documented medical reasons only, provided you submit a doctor's note. Approved medical freezes temporarily suspend monthly billing and extend any active commitment term accordingly.

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5. Membership Cancellation Terms

  • Notice Requirement: To cancel a monthly auto-renewing membership after fulfilling your initial commitment (3 months), you must submit a written cancellation request via email to hello@merakipilatesny.com at least fourteen (14) days prior to your next scheduled billing date. Requests submitted less than 14 days before your billing date will take effect on the following month's billing cycle.

  • New York State Statutory 3-Day Cooling-Off Period: You have the legal right to cancel your initial contract without penalty within three (3) business days of receiving your written agreement. Written cancellation must be sent via signed email or certified mail. Full refunds for payments made under the contract will be issued within ten (10) business days.

  • Statutory Exception Rights: In accordance with NY Health Club laws, memberships may be cancelled with appropriate documentation in the event of disability lasting longer than three (3) consecutive months, death, or permanent relocation of your residence more than twenty-five (25) miles from any studio operated by Meraki.

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6. Package Credits, Expirations & Refunds

  • Class Credit Expirations: All class package and drop-in credits activate on the date of purchase and carry strict expiration terms:

    • Single Drop-Ins: Expire 30 days from purchase.

    • 5-Class Packs: Expire 30 days from purchase.

    • 10-Class Packs: Expire 60 days from purchase.

    • 3-Class Intro Passes: Expire 21 days from first use.

  • Sharing & Transfers: Class packages and memberships are non-transferable and strictly intended for individual use. Credits cannot be shared or reassigned to another person.

  • Final Sale & Refunds: All retail sales, class packages, drop-ins, and membership fees are final and non-refundable, except as expressly provided by law.

  • Studio Class Cancellations: If Meraki cancels a class, all reserved credits will be returned to client accounts without penalty.

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7. Studio Mats, Attire & Personal Belongings

  • Mats & Props: Mat and equipment usage is thoughtfully provided free of charge for all studio members, first-time clients, and drop-in guests.

  • Required Attire: Grip socks are required for all Pilates classes for safety and hygiene. Bare feet or grip socks are permitted for Yoga.

  • Personal Belongings: Designated storage cubbies are provided for your convenience. Meraki is not responsible for lost, stolen, or damaged personal belongings inside the studio.

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8. Media, Photography & Filming

  • Personal Filming: Client filming is permitted only from the back row of the studio. Other clients and their reflections must NOT be captured on camera. Filming in bathrooms or changing areas is strictly prohibited.

  • Studio Marketing: By attending class, you grant Meraki permission to occasionally photograph or film studio activities for promotional, marketing, and social media use.

  • Media Opt-Out: You have the right to opt out of studio promotional media! Please submit a written opt-out request to hello@merakipilatesny.com and notify your instructor prior to class.


9. Messages & Updates
Program Description: By opting in, you agree to receive recurring automated text messages from Meraki Pilates & Yoga ("we," "us," "our") at the mobile number you provided. Messages may include booking reminders, waitlist updates, account notifications, and promotional offers with separate consent. Consent to receive these messages is not a condition of any purchase.

Message Frequency: You may receive up to 2 messages per week. Message frequency may vary depending on your activity and interactions with us.

Message and Data Rates: Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
 
How to Opt Out and Get Help: You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@merakipilatesny.com.

Carrier Liability Disclaimer: Carriers are not liable for any delayed or undelivered messages.
Link to Privacy Policy: www.merakipilatesny.com/privacy
 
10. Contact
Business: Meraki Pilates & Yoga / Meraki Wellness LLC
Email: hello@merakipilatesny.com
Address: 4 Taft Avenue, Lynbrook, NY 11563
Website: merakipilatesny.com

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